HMC Meals Delivery Service – Terms of Service & Privacy Statement 

Effective Date: 26/06/2025


Hunter Multicultural Communities (HMC) is committed to providing quality meals delivery services to our clients while upholding the highest standards of professionalism, privacy, and respect. By engaging in our Meals Delivery Service, you agree to the terms outlined in this document.

  • All our meals are cooked fresh and delivered on the same day they are cooked from fresh quality ingredients, and we aim to deliver all meals between 9am-1pm daily excluding weekends.


Privacy Statement

Your Privacy Matters.


HMC collects relevant personal information to assess your eligibility for services. This information is securely stored in our information systems and is accessible only to authorised staff who need it to provide your service. We are legally obligated to protect your personal information and ensure all client records, both paper and electronic, are secure and handled in accordance with applicable privacy legislation.


Providing Your Information.

We will ask you for your Name, delivery address, phone numbers and your email address. You are not legally required to provide the personal information we request. However, without this information, we may be unable to provide you with our services.


Your Rights and Feedback Concerns or Comments.

We welcome your feedback. If you have any concerns, compliments, or comments about our services, we encourage you to speak with a member of Hunter Multicultural Communities (HMC). You can call through on 02 4960 8248 or email office@ huntermulticultural.org.au All complaints will be handled confidentially and discussed only with those who have authorised access, in accordance with our Code of Conduct.


Client Obligations

To ensure a safe and respectful environment for our staff and effective delivery of services, clients must agree to the following:

  • If staff enter your home, please restrain any pets.
  • Provide a smoke-free environment while staff are present.
  • Treat all staff members with respect and dignity.
  • Be present at the agreed service location and time or leave an esky with ice on the front veranda for the delivery driver to leave meal pack in. In the absence of an esky or no one at service address to take the delivery we will not leave the food pack. In this case monies paid for the meal pack ordered will not be refunded. It will be taken back to HMC headquarters where it can be collected between the hours of 8:30am- 4pm Monday to Friday. We will hold the meal for 2 days. If not collected within 2 days of the delivery date the food will be discarded.
  • Provide at least 24 hours’ notice if you will not be available on your usual service day to provide alternate delivery arrangements.
  • Notify HMC as soon as possible if: o you have a complaint, compliment, or suggestion about our services o you no longer wish to receive the Meals Delivery Service. If you have ordered a regular meal ordered for future dates, for example you order a meal pack per day Monday to Friday. A week’s notice for cancellation is required.


Changes to This Policy

HMC may update this Terms of Service and Privacy Statement from time to time to reflect changes in legal obligations or service delivery. We will notify you of any significant updates.


Contact Us

For any queries regarding these terms or our privacy practices, please contact us directly at: Hunter Multicultural Communities Phone: 4960 8248 Email: office@huntermulticultural.org.au